Patient Engagement
Healthcare organizations face risk in not delivering exceptional consumer experiences. Those that don't prioritize customer relationship management may find it harder to maintain their competitiveness.
AHRQ is helping the transition towards evidence-based recommendations to guide clinical decision-making that incorporates patients' needs and preferences.
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Smart health systems are realizing that they must think about their sustainable growth strategies in terms of end-to-end user experience.
As a high-flying startup ecosystem comes back down to earth, health systems with the financial resources will be able to double down on their digital transformation efforts.
Despite significant investment and well over a decade of different transformation plans and initiatives, there’s still much to do before we can say the health and care system has truly gone through a digital revolution.
Health system IT leaders need to be ready to enable care delivery anywhere, anytime, to any patient. New advances in cloud and telehealth/remote monitoring are forcing the issue.
As ambient technologies improve, additional use cases to leverage voice will emerge – that leaves us with the question of how patients and physicians are responding to voice-enabled tools in their healthcare encounters.
Delivering virtual care via community broadband offers big financial and quality-of-life benefits, says our contributing writer, opening avenues to both digital equity and health equity.
The fate of virtual care adoption is tied to the fate of broadband expansion.
This is the second article in a series regarding process-based opportunities as the healthcare industry begins to emerge from the challenges of the pandemic.
